Because of limited availability, full refunds will only be given for reservations cancelled more than 24 hours before the scheduled time. Any cancellations within 24 hours of a reservation will be subject to the full hourly rate for the length of time booked. In the event you are late, we will hold your Bay for 15 minutes after the start of your reserved time. After that, we reserve the right to re-book your Bay as a missed reservation. Please note that we will continue to hold your Bay if you call any time before the first 15 minutes of your reservation has expired to let us know you are still coming.